We guarantee a refund of your tuition fees for any unused hours, regardless of the reason-whether you wish to reduce your hours or stop learning permanently.

We understand that, despite your determination to learn the language, your ability to maintain consistent study may be affected by family commitments, illness, work, travel, relocation, or other circumstances. Now, you don’t have to worry about losing money if you can no longer commit to your lessons. We will refund the tuition fees associated with your remaining hours for any reason, as long as you notify us within the service time (1 year).

Conditions:
1 A 10% processing fee will be deducted from the refunded tuition to cover administrative costs.
2 Requests must be made in writing and sent to moneyback@ShanghaiTutors.Com within the service time (1 year).
3 Refunds will be processed within 20 working days after receiving the request.
4 Refunds are not applicable if the learner has previously breached the contract or engaged in illegal or improper behavior.
5 Resuming lessons with the same tutor without notifying us will invalidate Money Back Guarantee.
6 Accepting a refund will automatically terminate your one-year service agreement, and the one-time service fee is non-refundable under any circumstances.